Counterforce Canada Reviews | counterforce.com @ PissedConsumer

Raj S Avx

Issue with zoning

Oct 10, 2023

1.6

Very poor customer service. Given that its alarm company, the cx service should be priority for them. It can be an emergency but when you call them they put you on hold for more than 25 minutes Burglar can do their job and be gone for good before counterforce pick up your call Pathetic service, and they always try to pass a buck and never have solid answer for you

View full review

Preferred solution: Apology

User's recommendation: Never

Cathleen Abr

Cathleen Abr |

Toronto, Ontario

I was trying to discontinue my service. I do not know if that happened

Sep 15, 2023

2.7

Updated by user Oct 15, 2023

I have my house on the market. Counterforce says I have a contract until 2027.

I do not need it. Furthermore I am 90 yrs old and chances of being around in 2027 are slim

Original review Sep 15, 2023

This is a difficult webservice for the unwise user. Why could I not just send a message or (!!!) talk with a person?

View full review

Anonymous

Guest-5185358

Quebec, Quebec

Appel de votre service de surveillance 3 heures après l'évènement

Oct 06, 2023

2.6

C'est inacceptable ??? peut avoir de très grosses conséquences ? UNE ALARRME C'EST DÉCLENCHER ET VOTRE SERVICE A APPELER 3 HEURES PLUS TARD. cet évenement aurait pu etre tragique

View full review

User's recommendation: Aucune

Anonymous

Guest-4527804

Salt Spring Island, British Columbia

Frustrating beyond belief

Apr 19, 2023

1.0

Counterforce has the worst customer service - trying to reach them by phone (only option I can see) regarding invoicing is an impossible task. On hold forever, someone picks up then hangs up or I get disconnected. Or I get a voicemail with one word, an indistinguishable name. This happens again and again and again. If I could give them negative five stars I would.

View full review

User's recommendation: Don't. Just don't.

Anonymous

Guest-4403554

Saint Johns, Newfoundland And Labrador

Alarm system

Mar 01, 2023

I vacated my home in August of 2022.It was sold.I notified counterforce by phone while my agent was there changing battery ,he gave me a number to call.My understanding was it would be taken care of.Then I noticed I had been paying it all along even though I thought it was cancelled.I am informing you that is finished.I am not paying anymore money to you people.You can consider the monies you have gotten payed in full for a service not in use.I am a seventy seven year old widow on a fixed income who had to sell her home because of cost of living .You can put me in credit bureau it doesnt matter to me.Thats it.The only reason I went with you was because my agent transferred to your company.I will never recommend you to anyone.

View full review

User's recommendation: None.

Anonymous

Guest-4211626

Chestermere, Alberta

Counterforce is a terrible company that's primary service seems to be relentlessly sending bills.

Dec 12, 2022

1.0

We never signed up to use counterforce. We had signed up with a local company that was great! I believe they were bought out or sold to Counterforce. This company is not great. zero service, zero communication outside of relentlessly sending bills. We've been trying to cancel for years, yes 'YEARS'! it has cost us thousands of dollars that we do not have. This is a terrible company, please do not ever use them if you can help it.

View full review

User's recommendation: Please save yourself and don't even consider using Counterforce

Marty H Vue

Marty H Vue |

Saint Thomas, Ontario

Horrible company and the worst customer service ever

Nov 16, 2021

1.0

Been trying to deal with an issue with my billing for 4 months now. I keep getting passed to Smart4u, Chubb, Counterforce and around I ago again &;;;;;;;; again time after time.

So hard to get a hold of anyone on the phone, finally when you do they just pass you around till the phone hangs up. Only words you get from them on the phone is try emailing. A) what a horrible way to deal with your customers by email only and not by phone. So been emailing them for 4 months now(, if your lucky they will respond within 3 weeks B) what horrible customer service that they can't respond back in a day or 2.

Then when you finally hear from them its a 1 line question back to me. Like are you serious, after 3 weeks of waiting for an answer get a question. In 4 months heard from them 4 times and they haven't even dealt with my issue. They don't even try in the emails.

Be nice to talk to someone in person and get the issue dealt with over a quick phone call. C) so shady that there is 3 companies, they just passed you around. In the past i've gotten alarm notifications from all 3 companies, makes no sense.

STAY AWAY, don't deal with Smart4u, Chubb or Counterforce as they are all under the same umbrella! TOTAL SCAMMERS!

View full review

Loss:

$600

Preferred solution: Want to cancel, don't own the building anymore.

Anonymous

Guest-2625240

To keep every body on the loop

Jun 21, 2021

Cameras offer and accepted Thanks for the good service over the years The price accepted was very reasonable

View full review

User's recommendation: Keep up with the aggressive market

Anonymous

Guest-1822903

Squamish, British Columbia

Terrible customer service

Mar 13, 2020

1.0

Counterforce has the absolute worst customer service and I totally agree with Google reviews rating them 1/10. A problem occurred with my billing not account of me but because of their error. They charged me an additional charge even though the error was there's.. I have probably spoken with someone at Counterforce 7-8 times to update my paying information to no avail. I them receive an email with an extension but the number I was given you are not allowed input the extension. They have wasted HOURS of my time and then the wonder why I am upset.

View full review

User's recommendation: Do not use COUNTERFORCE. WORST CUSTOMER SERVICE EVER

Rita B Zmz

Mississauga, Ontario

Lack of service and fraudulent billing

Mar 31, 2020

I was a customer with counterforce for several years. When I noticed that my home security system wasnt working I notified customer service and after much run around and delay finally got to the bottom of my problem. It seemed that my service had been canceled (not by me) and no one notified me, the billing nightmare that ensued was horrendous. Everything was resolved and my dealings with them over, or so I thought. Today almost one year later I received a notice in the mail that counterforce has put me into a collection agency for $33.32! I have never received an invoice or notice of where or for what this $33.32 is for. I will gladly pay this just to get this sham of a company away from me! To say Im angry doesnt even begin to describe how I feel but as I stated if all it takes is $33.32 to rid myself of this joke then so be it. R Bratley

View full review

Loss:

$33

Pros:

Miserable
Cancelling my service

Cons:

Terrible customer service

Preferred solution: Full refund

User's recommendation: Run in the opposite direction of this company. If I could I’d give it a half star rating!

Mohammed Nbj

Scammers nothing else

Oct 22, 2019

1.0

I had a contract with CHHUB and after 3 years I had my contract cancelled. I paid whatever I owed but after more than one year of cancellation I received a bill in mail for 129.70 dollars. After many arguments I paid the bill to kill the issue. I was told this was my last bill but now I received 3 different bills from a collection agency comprising 88.10 dollars each. Is there anybody in canada who can save public from these scammers.

View full review

Loss:

$218

Pros:

Cancelling my service
Miserable

Cons:

No respect of the contract
Rude staff
Wrongful information

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

2 comments

Guest-1765488

Oct 22, 2019

Hi Buddy; I have been robbed the same way. I have made a complaint at Better Business Bureau site.

Helpful

View more comments (1)

Mike B Vho

Received a random bill after 1 years of no service

Sep 20, 2019

1.0

We randomly Received a random bill after 1.5 years of no service at all with them. We squared up and they took our payment and cancelled over year ago... but nothing has happened since and all of a sudden we get letter from EOS collections saying that we have 30 days to pay or it will report to the credit bureau. Counterforce is a horrible company and no one accepts my calls to fix this...and yet they can send this off for collections. Terrible company to work with

View full review

Cons:

Terrible customer service

Reason of review:

Bad quality

Armanie Hbg

DO NOT Entertain this company

Nov 15, 2019

The sales team is good to sell you the product and then starts the trouble. Coordination with Installer, monitoring system, contract with counter force TOO many people you have to deal and the end result TOTAL Frustration as every one toss you from one to other. They treat customers like beggars. Yes beggars. Only person who will be available is collection for payments. ZERO service when you need them. NOT A RELIABLE TEAM.

View full review

Loss:

$1500

Reason of review:

Poor customer service

Preferred solution: Full refund

1 comment

Guest-1801349

Jan 08, 2020

I completely agree with this!

Helpful

Mitchell Lsh

Try to rip me off

Sep 13, 2019

1.8

I had been having trouble with the system working right. They came out a few times. On the last time the guy fixed something and left. The next day I went to my garage and the door sensor was saying its not ready to arm. Called them back and they said it must be a bad sensor so they wanted to charge me to come out. I told him there was a guy here yesterday and he must have done something. Would not listen so I hung up. Couple hours later another alarm company showed up at my door. Told that guy what had happened. He offered right away to take a look. He opened the panel and there was a wire hanging out. He hooked it up and said to see if that was good. It was. Signed up with them right there and they installed cameras. Now I got a letter from counterfarce (their new name) saying they want 250 dollars for the rest of my contract. Try to rip me for crap work and want money?? I think not... Stay away from this company......

View full review

2 comments

Guest-1752239

Sep 23, 2019

Thanks for sharing

Guest-1777668

Nov 15, 2019

Replying to comment of Guest-1752239

I am also a very PISSED off guy as far as their service is concerned. First person of contact is sales person, Then installer, then company who is setting up the system and then monitoring system.

When it comes to getting service you have to chase so many people to get the things fixed. Literally i had to peruse, waiting time is too long and they toss from one department to other. The treatment is like a BEGGAR. So finally decided to STOP the services and STOPPED payments the follow up letter starts you missed payments, 2nd letter and then collection agency.

How to deal with such a company?

Better NOT to give them business if they have such a lousy approach for customers. Highly not recommended even to enemies.

View more comments (1)

Farrukh A

Paid for Service I did not Recieved

Oct 22, 2019

Counterforce is a scam!!!! I was forced to pay for service I did not received and had a contract for. When I told them that I have been charged for services not provided they told me yes because you changed your phone service from Bell hence you will not be getting service and have to pay till the contract end date of March 2019. I made a stop payment and they went to collection. The customer service rep. was extremely rude. STAY AWAY FROM THESE SCAMMERS AND TELL ALL THE PROSPECTIVE CUSTOMERS TO NOT FALL PRAY TO THESE FRAUDSTERS>>>>>>

View full review

Loss:

$50000

Pros:

Miserable

Cons:

Way i was treated

Reason of review:

Did not made a contract with them, they charged me for not providing service

Preferred solution: I will tell everyone not to fall pray to these fraudsters!!!

Anonymous

Guest-1686541

Mississauga, Ontario

Shouldn not be in business

Oct 22, 2019

1.0

Do do touch Counterforce with a ten foot pole. Deceptive pricing & horrible customer service. Recieved a notice from collection about a bill claiming I didn't pay for two months back in 2018. Cancel all dealing with them ASAP if you haven't already.

View full review

Loss:

$45

Pros:

Cancelling my service

Cons:

Terrible customer service

Reason of review:

Poor customer service

Contact Information

Website:

www.counterforce.com

Mailing Address:

5201 Explorer Drive

Mississauga, Ontario L4W 4H1

Canada

Phone:

(800) 591-7374

Contact Counterforce Canada Customer Service

How satisfied are the customers?

Check customer satisfaction score and preferences. Find out what customers truly think and feel about the company, product, or service.

View Dashboard

About

Summary

Counterforce specializes in alarm monitoring options to meet security and safety needs. The company was founded in 1988. Its headquarters is based in Mississauga, Ontario, Canada. Counterforce cooperates with both individuals and businesses. The company offers the following services: alarm monitoring, video monitoring, life safety monitoring, personal emergency response, and interactive management. Counterforce provides dealers programs with onboard training, tools, and support. All alarm solutions are certified by Underwriters’ Laboratories and the Canadian Security Association. It is possible to test the system's proper operation. The company information center provides safety tips to secure home and family. Available payment options are Visa and MasterCard.

Counterforce Canada is ranked 131 out of 334 in Security and Protection Services category

Companies Similar to Counterforce Canada

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Counterforce Canada

Counterforce Canada Overview

Media from reviews

Top Counterforce Canada Reviews

"COUNTERFORCE...Terrible customer service..left hand doesn't know what the right hand is doing"

"Issue with zoning"

Issue with zoning

I was trying to discontinue my service. I do not know if that happened

Appel de votre service de surveillance 3 heures après l'évènement

Frustrating beyond belief

Alarm system

Counterforce is a terrible company that's primary service seems to be relentlessly sending bills.

Horrible company and the worst customer service ever

To keep every body on the loop

Terrible customer service

Lack of service and fraudulent billing

Scammers nothing else

Received a random bill after 1 years of no service

DO NOT Entertain this company

Try to rip me off

Paid for Service I did not Recieved

Shouldn not be in business

About

Companies Similar to Counterforce Canada

Vivint

ADT

Safe Home Security

Ackerman Security Systems

Why Trust Reviews on PissedConsumer?